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Customer care

Please find below all your questions answered about our products or your order.

ORDER HELP

How can I track my order?

Once your order has been dispatched, you will receive an email with a code and details of how to track your parcel. If you have any issues, please contact us with your name and order number via our email: enquiries@southbeachswim.co.uk

What do I do if I don’t receive my order?

If you believe that your order is lost or you feel that the delivery is delayed beyond our estimated shipping time, please contact us by email quoting your order number: enquiries@southbeachswim.co.uk 

What do I do if my order is faulty or damaged?

If you believe that any item received is faulty or damaged,please contact us via email enquiries@southbeachswim.co.uk .

Please do this as soon as possible, quoting your name and order number before returning goods.

Once returned, our team will inspect the items and if deemed faulty, we will refund you in full and reimburse you for any return postage costs incurred. In order for us to reimburse you of any postage charges, you must have a valid order number / confirmation.

I haven't received an Order Confirmation?

If you haven't received an Order Confirmation within a few hours of placing your order - please check your JUNK folder on the email address you supplied. If it's still not been found - please contact us with your name, order number (if you have this) and correct email and we will resend your confirmation - enquiries@southbeachswim.co.uk 

PAYMENT

What payment methods do you accept?

You can pay for your
South Beach haul via all major credit or debit cards. Alternatively, we accept
Paypal, Google Pay and Gift Vouchers. All transactions are encrypted.

Do you offer discounts?

If you sign up to our mailing list, you can use code HelloSB10 to get 10% off your first order with us! We also offer promotional offers at certain times of the year, so sign up to our mailing list to be first to hear!

DELIVERY

How much is UK Next Working day delivery?

UK NEXT Working Day delivery is £5.99.

How long will UK Next Working Day take?

If you order before 2pm Monday through Thursday, you will receive your order the next working day.

If you order after 2pm on a week day, the next working day will be classed as the order day so you will receive it the day after.

If you order before 2pm on a Friday, you will receive your order on the Monday. If you order after 2pm on a Friday, you should receive your order Tuesday.

How much is UK standard delivery?

We offer one standard UK service. This is with EVRI and is a 3-5 working day service, charged at £4.99.

Once you have added the items to your basket - the checkout will work out a delivery cost for you based on your delivery address.

How long will UK standard delivery take?

All our orders are dispatched as soon as they are processed and picked. Our standard service is 3-5 working days - and all orders will be delivered on a working day.

How much is Europe Standard delivery?
  • EUROPE orders under €150-

Whistl: €13.99

  • EUROPE orders €150 and over-

DPD: €19.99

How long will EU standard delivery take?

Our standard EU service will take between 3 - 6 working days to arrive.

If you change the delivery location with the courier (eg. to a pick up shop) it may take longer.

How much is US Standard delivery?
  • US - Orders 1kg and under Whistl: £12.99

  • US - Orders over 1kg Whistl: £24.99

NBAll US orders over $800 will have duty and the customer must pay these via the delivery company.

How long will US Standard take?

US Standard will take up to 8 - 10 Working days to arrive. We dispatch the parcels as soon as we receive the order, however depending on the courier, delivery time varies.

How much is Rest of World Standard delivery?
  • REST OF WORLD - 1kg and under Whistl: £16.99

  • REST OF WORLD - Over 1kg Whistl: £28.99

NB: All customers for Rest Of World will be charged Duty based on the country you are ordering from and the customer is to pay the duty with the delivery company.

How long will ROW standard take?

ROW Standard can take up to 5 - 10 working days but can vary depending on the courier. We send out your parcels as soon as the order is processed.

Will I have to pay any customs charges?

Your order may be subject to additional customs and import duties to be paid once your parcel has reached its destination.

We have no control over these charges and can provide no estimate of what any potential charges might be. Customs and import duties are the responsibility of the parcel’s recipient; if you are concerned about any potential fees, we would recommend contacting your local customs office for advice.

RETURNS & REFUNDS

Can I return my order?

You may return your un-worn items for a refund within 14 days after receiving your order. If you send it back after the 14 days we will not be able to offer you a refund and you will have to pay for your goods to be sent back to you.

To be eligible for a return, your item must be un-used and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag or hygiene sticker has been removed or cut off.

 

Unfortunately it is not possible to exchange an item for a different size. If you wish to receive a different size, we kindly ask you to place a new order.

You must request a return online via your account first. Then, once this is approved you can send the goods back to us.

If you are based in the UK you can use the pre paid returns label and drop off at a local Collect+ drop off point. If you have misplaced, or do not have a pre paid return label, please email us with your order number and name requesting a new one - enquiries@southbeachswim.co.uk 

Once your return is received and inspected, we will process your refund and a deduction of £2.99 will then be taken from your refund to cover the cost.

For EU / US and REST OF WORLD INTERNATIONAL RETURNS - these are to be returned at the customer's own cost and the return must be recorded / signed for / proof of delivery provided. South Beach can not take any responsibility for lost returned parcels.

Please send your returns to: South Beach Returns, Warehow Ltd, Units 1-6 North View, Langwith, NG20 9DE, UNITED KINGDOM.

Please allow up to 10 working days for returns to be processed once we have received them. If for any reason we cannot issue a refund, we will contact you.

How do I return my order?

If for any reason you are not satisfied with your order, you may return the un-worn article(s) using the pre-paid label you received with your parcel within 14 days after receiving your order.

To return your items if you are based in the UK:

1. Go onto your online account and request to return the items you want. Once we have approved this return request, you can then send them back to us.

2. Complete the back of the return form (you received in your parcel) and include it in the return parcel.

2. Attach the provided pre paid return label to the parcel, on top of the existing label.

3. Go to the Collect+ website to search for your local store and drop it off! make sure to keep the tracking, so you know when our warehouse have received it back!

If you don't have a pre paid label or have misplaced it, please email us with your name and order number and we will send you a new one - enquiries@southbeachswim.co.uk

For EU / US and REST OF WORLD INTERNATIONAL RETURNS - these are to be returned at the customer's own cost and the return must be recorded / signed for / proof of delivery provided. South Beach can not take any responsibility for lost returned parcels.

Please send your returns to: South Beach Returns, Warehow Ltd, Units 1-6 North View, Langwith, NG20 9DE, UNITED KINGDOM.

I don't have a returns label - how do i return my order?

If you are a UK customer and do not for some reason have a returns label, please email us with your name and order number enquiries@southbeachswim.co.ukand we will email you a new one. If you don't have access to a computer - we can post one out to you.

PRODUCTS

What do the washing and laundry symbols mean on my South Beach products?

See our guide to laundry symbols below. If you have any further questions, please contact us and we'd be happy to help.

Washing symbol

What does it mean?

You can machine wash this item of clothing. This symbol will usually come with extra instructions such as the maximum temperature and type of cycle.

Use a synthetics cycle when machine washing this item – the bar means using a slightly gentler cycle than your usual cottons cycle. A gentle cycle means less agitation and spinning for your delicate clothes.

Use a delicates, gentle or wool cycle when machine washing this item. The two bars means using the gentlest cycle on your machine. You may also see this symbol with the two bars side by side instead of on top of each other. It means the same thing: wash gently!

Hand wash this item. (This is always best for your swimwear!). You may also see this symbol with a maximum temperature too. Hand washing usually means in a bowl or sink with a cool temperature and a hand wash detergent, or you may have a special hand wash cycle on your machine that you can use.

If you do use a hand wash cycle in the machine, make sure your clothing item is protected in a laundry bag, and use a specialist detergent for delicates or hand washing.

Do not wash this item of clothing – either in the machine or by hand wash. Instead, it may be suitable for dry cleaning, or only for spot cleaning.

You might see this symbol on fabrics like real leather or suede.

or

Machine wash at 30°C or below. This is usually best for delicate materials.

If you really must machine wash your swimwear (we always recommend hand washing instead) then use a cycle at 30°C or colder.

You might also see a temperature with one or two bars beneath: this shows that you should also use a gentler cycle at this temperature.

or

Machine wash at 40°C or below.

or

Machine wash at 50°C or below.

or

Machine wash at 60°C or below.

or

Machine wash at 70°C or below.

or

Machine wash at 95°C or below. This is only usually used for very sturdy fabrics that can handle a near-boiling wash, or harbour germs that need to be killed off (such as mouldy towels or bedlinen of a sick person).

THE DRY CLEANING SYMBOLS

The most important dry cleaning you need to know are simply whether or not your clothing can be dry cleaned or not. The rest of the symbols are instructions to the dry cleaner about what kind of solvent to use.

Dry cleaning symbol

What does it mean?

This item of clothing can be dry cleaned.

Don’t dry clean this item of clothing.

Any solvent may be used by for the dry cleaning process.

Dry clean using tetrochloroethelyne (perc, or PCE) only.

Dry clean using R113, petroleum solvent or hydrocarbon solvent (HCS) only.

This item of clothing must be professionally wet cleaned. (The dry cleaners ay also offer this wet cleaning service.)

THE DRYING SYMBOLS

How you dry your clothes is just as important as washing them: delicate fabrics may be distorted by some drying methods.

Drying symbol

What does it mean?

Do not wring. As we’ve mentioned in our swimwear care guide, you shouldn’t wring your swimwear: instead, gently squeeze out the excess water. Wringing may damage, stretch or distort fabrics – especially those with elastic or Lycra which are common in swimwear.

This means you can dry your item of clothing.

This means do not dry. It’s quite a rare symbol to see in a care label!

Dry flat. You could lie this item of clothing flat on a towel to dry.

Hang to dry. We don’t recommend this for your swimwear, as it can stretch and warp the fabric.

Hang to dry. This is common with fabrics that are prone to creasing, as being hung to dry helps the creases to drop out.

Dry in the shade. This is recommended for any coloured clothing and particularly coloured swimwear, since the sun can fade colours and patterns during the drying process.

Tumble dry. This symbols will usually come with additional instructions about the heat level you can use.

Don’t tumble dry. Some fabrics are too delicate for the dryer – including your swimwear, so don’t put them in!

Tumble dry on a low heat.

Tumble dry on a medium heat.

Tumble dry on a high heat.

Tumble dry with no heat.

THE IRONING SYMBOLS

Getting the creases out of your freshly washed and dried laundry is key to a sharp look. But be careful: watch out for melting and when to use steam – or not!

Ironing symbol

What does it mean?

Iron at any temperature with steam.

Do not iron. We wouldn’t recommend ironing any of your swimwear as it could damage the elastic and Lycra.

Iron on a cool setting, up to a maximum of 110°C.

Iron on a medium setting, up to a maximum of 150°C.

Iron on a high setting, up to a maximum of 200°C.

Iron, but with no steam.

THE BLEACHING SYMBOLS

Bleaching can brighten and lighten plain white fabrics that have become discoloured or dull. Watch out though – some fabrics are not suitable for bleaching or only allow certain types of bleach. We’d recommend never bleaching your swimwear though!

Ironing symbol

What does it mean?

You can bleach this item as needed – with either non-chlorine or chlorine bleach. This is best suited to plain white clothing. Bleach lifts colour and stains so shouldn’t be used on other colours or patterns. Please don’t ever bleach your swimwear!

Do not bleach. You’ll see this inside your swimwear label.

or

You can bleach this item with non-chlorine bleach, if needed.

You can bleach this item with chlorine bleach, if needed.

How should I wash my South Beach swimwear?

Please check the wash care label on your product, as each of our items are made differently so have varying care instructions.

I'm confused by what all the different style names mean. What's the difference between all the styles of swimwear?

We have named all our styles, so you can identify the shapes you love the most and buy them in different colourways. If you need any help to find your favourite, just get in touch, we'd love to help!

Also see our shape guide here.

Where can I find your size guide?

We never want to send you something that doesn’t fit, so we have a size guide available here. We also include information on what sizes our models wear on each of our product descriptions, in order to help you accurately pick the size for you!

Do you offer cup size swimwear?

Unfortunately we don't offer cup size swimwear but you can find our size guide here, which helps you find your perfect fit.

How can I search for items on the website?

If you can’t find what you are looking for, or you're looking for something in particular, we have a search box at the top of the page where you can search away! Just click on the magnifying glass icon.

Do you offer a wholesale discount for bulk buying?

This is our customer facing site, however, if you are interested in selling South Beach items and want to discuss a wholesale account, please email us enquiries@southbeachswim.co.uk.

Alternatively, visit our wholesale parent company: continentaltextiles.co.uk.

TECHNICAL HELP

I’m having trouble signing into my account.

If you receive a message to say your email or password isn’t recognised, click ‘Forgotten password’, follow the steps, then we will send you an email to reset your password.

Please ensure you enter the email address associated with your South Beach account.

When making your purchase, you can checkout as a guest, but please note this means you will not be able to track your order or view any order history.

We also send our South Beach account holders useful information on new drops and exclusive discount codes, so we definitely recommend signing up!

I can’t add things to my basket.

If you are having any trouble purchasing items or viewing our website – please contact us via: enquiries@southbeachswim.co.uk

Include in your email the error message or problem you are facing and we will help you as quickly as possible!

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