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Customer care

Please find below all your questions answered about our products or your order.


How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking code and details of how to track your parcel. Any issues with these please contact us with your name and order number via email 

What do I do if I don’t receive my order?

If you believe that your order is lost or you feel that the delivery is delayed beyond our estimated shipping time, please contact us by email quoting your order number - 

What do I do if my order is faulty or damaged?

If you believe that any item received is faulty or damaged,please contact us via email as soon as possible quoting your name and order number before returning goods.

Once returned, our team will inspect the items and if deemed faulty, we will refund you in full and reimburse you for any return postage costs incurred. In order for us to reimburse you of any postage charges, you must have a valid order number / confirmation.

I haven't received an Order Confirmation...

If you haven't received an Order Confirmation within a few hours of placing your order - please check your JUNK on the email address you supplied. If it still isnt there - please contact us with your name, order number if you know it and correct email and we will resend - 


What payment cards do you accept?

We accept payment via most methods including SHOP PAY, PayPal and Google Pay and all of which are powered and secured by Shopify via Stripe, making all transactions safe & secure.

Can I pay any other way?

Unfortunately the methods on the checkout are the only payment methods we take. We will be adding other methods such as Klarna etc but not currently.

Do you offer discounts?

Unfortunately we don’t - we may do discount codes at certain times of year so please keep an eye out. We may be introducing student discount but not at the moment unfortunately.

If you sign up to our mailing list you can use code HelloSB10 to get 10% off - limited to one use per customer.


How much is UK Next Working day delivery?

UK NEXT Working Day delivery is £5.99.

How long will UK Next Working Day take?

If you order before 2pm Monday - Thursday, you will receive your order the next working day.

If you order after 2pm on a week day, the next working day will be classed as the order day so you will receive it the day after.

If you order before 2pm on a Friday, you will receive your order on the Monday. If you order after 2pm on a Friday, you should receive your order Tuesday.

How much is UK standard delivery?

We offer one standard UK service - that is with EVRI and is a 3-5 working day service. This is charged at £4.99.

Once you have added the items to your basket - the checkout will work out a delivery cost for you based on your delivery address.

How long will UK standard delivery take?

All our orders are dispatched as soon as they are processed and picked. Our standard service is 3-5 working days - and will be delivered on a working day.

How much is Rest of World Standard delivery?

Unfortunately we are currently unable to deliver to the Rest of World. We are working on this - so hopefully will be able to offer this soon.

How much is Europe Standard delivery?

Unfortunately we are currently unable to deliver to Europe. We are working on this - so hopefully will be able to offer this soon.

Will I have to pay any customs charges?

Your order may be subject to additional customs and import duties to be paid once your parcel has reached its destination. We have no control over these charges and can provide no estimate of what any potential charges might be. Customs and import duties are the responsibility of the parcel’s recipient; if you are concerned about any potential fees, we would recommend contacting your local customs office for advice.


Can I return my order?

You may return your un-worn order for a refund within 14 days after receiving your order.

To be eligible for a return, your item must be un-used and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag or hygiene sticker has been taken or cut off.


Unfortunately it is not possible to exchange an item for a different size. If you wish to receive a different size, we kindly ask you to place a new order.

You can use the pre paid returns label and drop off at a local Collect+ drop off point. iif you have misplaced or do not have a pre paid return label please email us with your order number and name requesting a new one - 

Once your return is received and inspected, we will process your refund and a deduction of £2.99 will then be taken from your refund to cover the cost.


Please allow up to 7-10 working days for returns to be processed once we have received them. If for any reason we cannot issue a refund we will contact you.

How do I return my order?

We hope you love it all but if, for any reason you are not satisfied with your order, you may return the un-worn article(s) using the pre-paid label you received with your parcel within 14 days after receiving your order.

To return your items:

1. Complete the back of the return form and include it in the parcel.

2. Attach the provided return label to the parcel, on top of the existing label.

3. Go to the website to search for your local Collect+ store and drop it off!

If you don't have a pre paid label or have misplaced it please email us with your name and order number and we will send you a new one - 

I don't have a returns label - how do i return my order?

If you have not for some reason got a returns label please email us with your name and order number and we will email you over a new one. If you dont have access to a computer - we can post one out to you.


What do the washing and laundry symbols mean on my South Beach products?

Seen our guide to laundry symbols below, if you have any furthrer questions please contact us and we'd be happy to help:

Washing symbol

What does it mean?

You can machine wash this item of clothing. This symbol will usually come with extra instructions such as the maximum temperature and type of cycle.

Use a synthetics cycle when machine washing this item – the bar means using a slightly gentler cycle than your usual cottons cycle. A gentle cycle means less agitation and spinning for your delicate clothes.

Use a delicates, gentle or wool cycle when machine washing this item. The two bars means using the gentlest cycle on your machine. You may also see this symbol with the two bars side by side instead of on top of each other. It means the same thing: wash gently!

Hand wash this item. (This is always best for your swimwear!). You may also see this symbol with a maximum temperature too. Handwashing usually means in a bowl or sink with a cool temperature and a hand wash detergent, or you may have a special hand wash cycle on your machine that you can use.

If you do use a hand wash cycle in the machine, make sure your clothing item is protected in a laundry bag, and use a specialist detergent for delicates or hand washing.

Do not wash this item of clothing – either in the machine or by hand wash. Instead, it may be suitable for dry cleaning, or only for spot cleaning.

You might see this symbol on fabrics like real leather or suede.


Machine wash at 30°C or below. This is usually best for delicate materials.

If you really must machine wash your swimwear (we always recommend hand washing instead) then use a cycle at 30°C or colder.

You might also see a temperature with one or two bars beneath: this shows that you should also use a gentler cycle at this temperature.


Machine wash at 40°C or below.


Machine wash at 50°C or below.


Machine wash at 60°C or below.


Machine wash at 70°C or below.


Machine wash at 95°C or below. This is only usually used for very sturdy fabrics that can handle a near-boiling wash, or harbour germs that need to be killed off (such as mouldy towels or bedlinen of a sick person).


The most important dry cleaning you need to know are simply whether or not your clothing can be dry cleaned or not. The rest of the symbols are instructions to the dry cleaner about what kind of solvent to use.

Dry cleaning symbol

What does it mean?

This item of clothing can be dry cleaned.

Don’t dry clean this item of clothing.

Any solvent may be used by for the dry cleaning process.

Dry clean using tetrochloroethelyne (perc, or PCE) only.

Dry clean using R113, petroleum solvent or hydrocarbon solvent (HCS) only.

This item of clothing must be professionally wet cleaned. (The dry cleaners ay also offer this wet cleaning service.)


How you dry your clothes is just as important as washing them: delicate fabrics may be distorted by some drying methods.

Drying symbol

What does it mean?

Do not wring. As we’ve mentioned in our swimwear care guide, you shouldn’t wring your swimwear: instead, gently squeeze out the excess water. Wringing may damage, stretch or distort fabrics – especially those with elastic or Lycra which are common in swimwear.

This means you can dry your item of clothing.

This means do not dry. It’s quite a rare symbol to see in a care label!

Dry flat. You could lie this item of clothing flat on a towel to dry.

Hang to dry. We don’t recommend this for your swimwear, as it can stretch and warp the fabric.

Hang to dry. This is common with fabrics that are prone to creasing, as being hung to dry helps the creases to drop out.

Dry in the shade. This is recommended for any coloured clothing and particularly coloured swimwear, since the sun can fade colours and patterns during the drying process.

Tumble dry. This symbols will usually come with additional instructions about the heat level you can use.

Don’t tumble dry. Some fabrics are too delicate for the dryer – including your swimwear, so don’t put them in!

Tumble dry on a low heat.

Tumble dry on a medium heat.

Tumble dry on a high heat.

Tumble dry with no heat.


Getting the creases out of your freshly washed and dried laundry is key to a sharp look. But be careful: watch out for melting and when to use steam – or not!

Ironing symbol

What does it mean?

Iron at any temperature with steam.

Do not iron. We wouldn’t recommend ironing any of your swimwear as it could damage the elastic and Lycra.

Iron on a cool setting, up to a maximum of 110°C.

Iron on a medium setting, up to a maximum of 150°C.

Iron on a high setting, up to a maximum of 200°C.

Iron, but with no steam.


Bleaching can brighten and lighten plain white fabrics that have become discoloured or dull. Watch out though – some fabrics are not suitable for bleaching or only allow certain types of bleach. We’d recommend never bleaching your swimwear though!

Ironing symbol

What does it mean?

You can bleach this item as needed – with either non-chlorine or chlorine bleach. This is best suited to plain white clothing. Bleach lifts colour and stains so shouldn’t be used on other colours or patterns. Please don’t ever bleach your swimwear!

Do not bleach. You’ll see this inside your swimwear label.


You can bleach this item with non-chlorine bleach, if needed.

You can bleach this item with chlorine bleach, if needed.

How should I wash my South Beach swimwear?

Please check the washcare label on your product - as each of our products are made differently each has to be washed in a different way.

I'm confused by what all the different style names mean. What's the difference between all the styles of swimwear?

We have named all our styles, so you can identify the shapes you love the most and buy them in different colourways. If you need any help to find your favourite, just get in touch, we'd love to help!

Also see our shape guide here.

What if i need some advice. What swimwear styles suits my body shapes?

We would suggest ordering what you like the look of and try it on at home - if you don't like it you can return it within 14 days - as long as all the tags and hygiene stickers are still in tact.

See our shape guide that may help see what style would suit you here.

Where can I find your size guide?

We never want to send you something that doesn’t fit properly so we have a size guide available –see here.  We put as much information on the description as possible about what size the model wears etc to help you choose the right size.

The care instructions can be found on each product. 

Do you offer cup size swimwear?

Unfortunately we don't offer cup size swimwear. All our swimwear is sized accordingly and you can find our size guide here which helps you measure which is the best fit for your body.

As each body shape is different depending on cup size - it totally depends on what coverage you prefer, as each persons preference is different.

Our size guides here will also help you decide what shape would fit best.

How can I search for items on the website?

If you can’t find what you are looking for or you are looking for something in particular - we have a search box at the top of the page where you can search away! Just click on the magnifying glass icon.

Do you offer a wholesale discount for bulk buying?

This is our consumer facing site - however if you were interested in selling South Beach items yourself and wanted to discuss a wholesale account please email us or check out our main wholesale company Continental - this is the company who own the brand South Beach - Continental's Website.


I’m having trouble signing into my account.

If you receive a message saying your email / password isn’t recognised, click ‘Forgotten password’ and type in your email address, and we will send you an email to reset your password. Please check you have created an account with that email address first.

You can checkout as a guest but then you won't be able to track your order or keep an eye on what you've bought previously. We also send you useful information on new items that have gone onto the website if you sign up so you can hear first.

I can’t add things to my basket.

If you are having any trouble purchasing items or viewing our website – please contact us via email and tell us what error message you are getting and we will help you straight away.


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