DELIVERY CHARGES...
FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £75
UK STANDARD - Standard YODEL 3 - 5 working days : £3.99
UK NEXT WORKING DAY - DHL Next Day (Next Working Day if Pre 2pm, excluding Fridays and weekends + bank holidays)* If ordered after 2pm on a Friday, it will be sent out on Monday (Excluding Bank Holidays)*: £5.99
* Next working day - 98% of orders arrive in this time if placed before 2pm.
PLEASE NOTE THAT OVER BUSY PERIODS MAY PAUSE THE EXPRESS DELIVERY AND OUR STANDARD DELIVERY MAY TAKE LONGER.
Some postcode exclusions apply.
Unfortunately we currently can not post out to BFPO (Army Bases).
WE ARE CURRENTLY ONLY OFFERING UK SHIPPING - SIGN UP TO HEAR WHEN OUR INTERNATIONAL SHIPPING IS BACK UP AND RUNNING.
RETURNS
You may return your un-worn order for a refund within 14 days after receiving your order.
You MUST request a return online from your account BEFORE you send any goods back, this must be done within 14 days of receiving your order.
If you didn't create an account when you checked out, you will have to create an account using the same email address, then your order will show and you will be able to request a return from your account (last option on the left).
We will then approve or disapprove your request. You then have 7 days to send the goods back to us. Any goods sent back without being logged online and approved may not be accepted. If we receive goods without requesting a return or if the goods are after the 14 days you will not be eligible for a refund and you will have to cover the cost for us to repost your item back to you.
To be eligible for a return, your item must be un-used and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag or hygiene sticker has been taken or cut off.
Unfortunately it is not possible to exchange an item for a different size. If you wish to receive a different size, we kindly ask you to place a new order.
Once your return has been approved you will be emailed a link to get your digital barcode which you can then use to return the parcel to us. Please allow up to 14 working days once the parcel has been returned to our warehouse for us to check and process your refund.
Once your return is received and inspected, we will process your refund and a deduction of £2.99 will then be taken from your refund to cover the cost. It can take up to 10 working days for your money to show in your account once we have refunded you.
